Privacy Policy & Terms of Service
Privacy Policy
Information We Collect
When you request a quote, book an appointment, or contact us through this website, we collect the information you provide directly, which may include:
- Your name, phone number, and email address
- Your vehicle's year, make, and model
- Your service address and zip code (so we can come to you)
- Details about the service you're requesting and your vehicle's condition
If you pay a deposit online, your payment is processed directly by our payment provider, Square. We do not see, collect, or store your full card number at any time.
How We Use Your Information
We use the information you provide to:
- Contact you about your quote or appointment, including by phone call or text message
- Schedule and perform the detailing service you've requested
- Maintain records of past and upcoming appointments
- Improve our services and respond to questions or concerns
We do not sell your personal information to third parties. We use trusted third-party services (such as scheduling, calendar, and payment providers) to help us run our business, and your information is shared with them only as needed to provide these services to you.
Text Messages
By submitting a quote request or booking, you agree that ShinePros Detailing may contact you by text message regarding your quote, appointment confirmation, scheduling, and service updates. Message and data rates may apply. You can ask to stop receiving texts at any time by replying "STOP" or contacting us directly.
Data Security
We take reasonable steps to protect the information you share with us. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Your Choices
You can ask us to update or delete the personal information we have on file for you at any time by contacting us using the information below.
Terms of Service
Our Services
ShinePros Detailing provides mobile automotive detailing services, including interior detailing, exterior detailing, and full detailing packages, performed at the customer's home or workplace within our service area (Wesley Chapel, Tampa, and surrounding areas).
Quotes & Pricing
Estimates provided through our website's instant estimator are ballpark figures based on the information you provide (vehicle type, service, and condition). Your final price will be confirmed by us before your appointment is booked. Final pricing may vary based on your vehicle's actual size and condition upon inspection.
Access & Working Conditions
You agree to provide a safe, reasonably accessible location for us to perform the service, including access to a nearby water source and standard electrical outlet where required for the service booked. If access is not available and prevents us from completing the service, a trip fee or rescheduling may apply.
Vehicle Condition
While we take great care with every vehicle, some pre-existing conditions (such as prior paint damage, worn or brittle interior materials, or existing stains) may not be fully correctable through detailing. We will point out any such conditions we notice before beginning work where practical.
Limitation of Liability
ShinePros Detailing is not responsible for pre-existing damage to your vehicle. We are not liable for indirect, incidental, or consequential damages arising from our services, to the extent permitted by law.
Cancellation & Deposit Policy
By paying your deposit, you agree to the cancellation policy below.
Deposits
Certain bookings require a deposit to confirm your appointment. Your deposit is applied toward the final cost of your service.
Cancellations
You may reschedule or cancel your appointment at no charge if you notify us at least 24 hours before your scheduled appointment time. Cancellations made less than 24 hours before your appointment, or failure to be present/reachable at the scheduled time and location, will result in forfeiture of your deposit.
Late Arrivals & No Access
If our technician arrives and is unable to access your vehicle or location within a reasonable waiting period, this will be treated as a no-show under this policy.
Rescheduling by ShinePros
On rare occasions (such as severe weather), we may need to reschedule your appointment. In these cases, your deposit remains fully applied to your rescheduled appointment, or refunded in full if you'd prefer not to reschedule.
Questions?
If you have any questions about this Privacy Policy, our Terms of Service, or our Cancellation Policy, contact us:
- Phone: (813) 578-7785
- Email: hello@shineprosdetail.com